Sana Carers
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Pricing models

Clear pricing, calmer decisions.

Use this page to understand how pricing works across routes, what affects fees, and how to compare carers with more confidence.

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Pricing model

At SanaCarers, we aim to provide transparent and flexible pricing options for our users. Our pricing model ensures that both clients and carers have the flexibility to determine fair compensation for the services provided. Below, we outline our pricing structure and the process by which carers set their rates.

You will see clearer guidance on what is included, what can be tailored, and how pricing shifts as care routines change.

Pricing signals

What shapes the final quote

  • • Care route and visit schedule.
  • • Experience, qualifications, and specialist care.
  • • Location, travel time, and local availability.
  • • Level of continuity and backup support required.

Platform Fees

SanaCarers charges a nominal platform fee to cover the operational costs of maintaining the platform, ensuring its functionality, and providing ongoing support to both clients and carers. The platform fee is a percentage of the total transaction value and is deducted from the carer's earnings. This fee allows us to continue offering a reliable and secure platform for connecting clients and carers.

Fees are shown upfront so you understand how the platform supports safety, verification, and matching.

How fees are explained

We explain the platform fee in plain language so families can compare routes with confidence.

The fee supports secure payments, clear guidance, and support for both clients and carers.

Carer Rates

Carers on the SanaCarers platform have the freedom to set their own rates based on their qualifications, experience, and the services they offer. We believe in empowering carers to determine their worth and value their skills. By allowing carers to set their rates, we ensure a fair and competitive marketplace where clients can choose the carer that best meets their needs within their preferred budget.

Rates are set by carers, so you can compare value, experience, and fit rather than a single fixed list.

What families compare

  • • Hourly vs. daily or weekly arrangements.
  • • Specialist needs and qualifications.
  • • Availability for urgent or flexible start dates.
  • • Ongoing continuity across the week.

Transparency and Communication

We prioritise transparency and encourage open communication between clients and carers regarding pricing. Our platform provides a messaging system that allows clients and carers to discuss specific care requirements, pricing expectations, and any additional services that may incur extra charges. This open dialogue helps establish clear expectations and facilitates a fair pricing agreement between both parties.

Use messaging to confirm what is included, how visits are structured, and how pricing changes if needs evolve.

Conversation checkpoints

Clarify the care schedule before finalising a rate.
Confirm what is included in the quoted price.
Discuss any add-ons for specialist support.

Multiple Pricing Options

SanaCarers offers flexibility in pricing options to cater to the diverse needs of our clients. Carers can choose from various pricing models to accommodate different types of care arrangements, including:

Hourly Care

Flexible support visits for routines, companionship, and practical help at home.

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Night Shift

Overnight reassurance and support when evenings and early mornings feel hardest to manage.

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Live-In Care

More continuous day-to-day support while staying at home in familiar surroundings.

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Respite Care

Short-term cover that gives family carers breathing room and steadier routines.

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Dementia Care

Support shaped around familiarity, routine, dignity, and calmer day-to-day care.

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Care Homes

Residential care routes for families comparing longer-term support and daily reassurance.

Learn more

Negotiation and Agreements

Once clients express interest in a particular carer's services, they can engage in discussions to negotiate the terms, including pricing and service details. This negotiation process allows both parties to reach a mutually beneficial agreement that aligns with their expectations and budget. The final agreement is formalised through a service agreement, which outlines the scope of care, duration, compensation, and other relevant terms.

We strive to ensure that our pricing model fosters fair compensation for carers while providing cost-effective options for clients. By facilitating open communication and allowing carers to set their rates, we promote a transparent and mutually beneficial marketplace for both clients and carers.

Negotiation and agreement

Flexibility in Payment Methods

Choose a payment method that fits your routine. SanaCarers supports familiar, secure options so payments feel simple and transparent for both clients and carers.

Payment partners

Bank transfer
Visa
Mastercard

Continuous Support

Pricing questions can feel sensitive, so our team is here to help. We support clients and carers with clear answers on payments, schedules, and what is included.

Rates vary by location, experience, and demand. We encourage open conversations so expectations stay aligned from the start.

Our model balances affordability for families with fair compensation for carers, supported by transparent guidance at every step.

If you need clarification about pricing or the platform, our support team is ready to help.

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